Forume mbi proz.com » Poll Discussion »
Poll: How do you handle clients who send uneditable files?
Afishuesi i rubrikës: ProZ.com Staff
ProZ.com Staff
ProZ.com Staff
PERSONEL I KËSAJ FAQEJE INTERNETI
Aug 16

This forum topic is for the discussion of the poll question "How do you handle clients who send uneditable files?".

View the poll results »
 
Ricardo Aries
Ricardo Aries  Identity Verified
Indonezi
Local time: 13:59
Anëtar qysh 2020
anglisht në indonezisht
+ ...
My Workflow for Charging File Prep Surcharges 00:39

When I receive non-editable files from clients—like flattened PDFs, low-res scans, or image files—I always explain that converting them into a workable format requires an extra layer of technical preparation. Depending on the document's condition, this involves running high-accuracy OCR, manually transcribing degraded or handwritten sections, and performing Desktop Publishing (DTP) to ensure the target layout, tables, and branding match the original. Because of the extra time and technical e... See more
When I receive non-editable files from clients—like flattened PDFs, low-res scans, or image files—I always explain that converting them into a workable format requires an extra layer of technical preparation. Depending on the document's condition, this involves running high-accuracy OCR, manually transcribing degraded or handwritten sections, and performing Desktop Publishing (DTP) to ensure the target layout, tables, and branding match the original. Because of the extra time and technical effort involved, I apply a modest file-preparation or DTP surcharge on top of standard translation rates. To give clients flexibility, I typically offer two options: a full layout reconstruction so the final deliverable looks identical to the original file, or a simplified dual-column format with bracketed placeholders (e.g., [Stamp], [Signature]) for a lower formatting fee. ▲ Collapse
 


To report site rules violations or get help, contact a site moderator:

Moderatorët e këtij forumi
Jared Tabor[Call to this topic]

You can also contact site staff by submitting a support request »

Poll: How do you handle clients who send uneditable files?






Protemos translation business management system
Create your account in minutes, and start working! 3-month trial for agencies, and free for freelancers!

The system lets you keep client/vendor database, with contacts and rates, manage projects and assign jobs to vendors, issue invoices, track payments, store and manage project files, generate business reports on turnover profit per client/manager etc.

More info »
Wordfast Pro
Translation Memory Software for Any Platform

Exclusive discount for ProZ.com users! Save over 13% when purchasing Wordfast Pro through ProZ.com. Wordfast is the world's #1 provider of platform-independent Translation Memory software. Consistently ranked the most user-friendly and highest value

Buy now! »